Our Commitment to Customer Feedback
At Trollishly, we believe that the best insights for improving our services come directly from the customers who use them. Your feedback—whether positive, critical, or constructive—is essential to our continuous improvement process.
This Actionable Feedback Policy outlines how we collect feedback, how it's reviewed and prioritized, what happens to it internally, and how we communicate back to customers about the changes we make based on their input.
Why "Actionable" Matters
We don't just collect feedback to check a box. Every piece of feedback is evaluated for actionability: Can we do something meaningful with this information? Does it point to a systemic issue, a UX friction point, or an unmet customer need? If yes, it enters our improvement pipeline. If not, we document it for pattern recognition over time.
How We Collect Feedback
We gather customer feedback through multiple channels to ensure everyone has an opportunity to be heard:
Post-Order Surveys
Automated email surveys sent 7-14 days after order completion
Live Chat
Real-time feedback collected during support conversations
Direct feedback via messaging at +1 442 226 4045
Review Platforms
Public reviews on Trustpilot, Sitejabber, ProvenExpert, TrustIndex
Support Tickets
Issues and suggestions reported via email support
Social Media
Comments and DMs on Instagram, TikTok, Twitter
You don't need to provide your name or order details to share feedback. We value honest input regardless of attribution. However, if you want us to follow up or implement something specific to your account, please include your order ID or contact email.
Our 5-Step Feedback Process
Every piece of feedback goes through a structured review and action pipeline:
Collection & Logging
Feedback is collected from all channels and logged into our internal feedback database. Each entry is tagged by category (Product, Pricing, Support, Website UX, Delivery Speed, etc.) and sentiment (Positive, Neutral, Critical).
Initial Review (Within 7 Days)
Our product and support teams review new feedback weekly. We identify immediate issues (bugs, broken features, urgent UX problems) and flag them for rapid response. If feedback requires clarification, we reach out to the customer for more details.
Pattern Recognition & Prioritization
We look for recurring themes across multiple feedback entries. If 5+ customers report the same issue or request the same feature, it's automatically escalated to high priority. We prioritize based on: frequency, customer impact, feasibility, and alignment with our roadmap.
Implementation Planning
Actionable feedback is assigned to the relevant team (Development, Content, Support Training, etc.) with clear success metrics. We document the expected outcome, timeline, and resources needed. Small changes (copy updates, FAQ additions) are implemented within 2 weeks. Larger changes (feature development, UX redesigns) are added to our quarterly roadmap.
Communication & Follow-Up
When changes are implemented, we notify affected customers (if they provided contact info) and announce updates publicly via email, blog posts, or site announcements. We track post-implementation feedback to ensure the change resolved the issue and didn't create new problems.
Types of Feedback We Act On
High Priority (Acted on Within 2 Weeks)
- Critical Bugs: Checkout errors, payment failures, broken order submission forms
- Misleading Information: Incorrect pricing, outdated policy terms, confusing product descriptions
- UX Blockers: Navigation issues, mobile responsiveness problems, slow page load times
- Support Failures: Long response times, unhelpful answers, communication breakdowns
Medium Priority (Acted on Within 1-2 Months)
- Feature Requests: New services, payment methods, delivery options
- UX Improvements: Better filtering, clearer FAQs, improved search functionality
- Content Gaps: Missing policy pages, insufficient risk disclosures, lack of educational content
- Pricing Feedback: Requests for new package sizes, volume discounts, or bundles
Low Priority (Evaluated Quarterly)
- Nice-to-Have Features: Advanced analytics, custom dashboards, API access
- Minor Design Tweaks: Color schemes, icon styles, font preferences
- Edge Cases: Issues affecting < 1% of customers or very specific scenarios
- Platform Expansion: Requests for services on platforms we don't currently support
What We Don't Act On
Requests to Violate Platform TOS: We cannot implement features that clearly breach Instagram, TikTok, or YouTube policies
Impossible Guarantees: We cannot promise specific FYP placement, viral outcomes, or zero-risk engagement
Unrealistic Expectations: Requests for "instant 100k followers" or similar non-achievable outcomes
Offensive Requests: Feedback containing hate speech, threats, or abusive language is not actionable
Recent Improvements from Customer Feedback
Here are real examples of changes we've made based on customer input:
Q4 2025 – Early 2026 Updates
- Apple Pay Integration: Requested by 50+ customers who preferred not to enter card details → Implemented November 2025
- Refill Policy Clarification: Many customers confused about refill eligibility → Dedicated policy page created December 2025
- Delivery Speed Transparency: Customers wanted to know when orders would start → Added "Estimated Start Time" to all product pages
- WhatsApp Support: Non-US customers requested messaging option → WhatsApp line added October 2025
- Risk Disclosure Improvements: Feedback that we weren't transparent enough about platform risks → Added disclaimers to all service pages and checkout flow
- FAQ Expansion: Top 10 support questions identified → Added dedicated FAQ section on homepage and service pages
Thank You for These Improvements
Every change listed above came directly from customer feedback. If you suggested one of these improvements, thank you—you've made Trollishly better for everyone.
Feedback We're Currently Evaluating
Transparency matters. Here's what we're actively considering for our next development cycle (Q1-Q2 2026):
Under Review
- Subscription Packages: Monthly recurring plans for creators who order regularly (20+ requests)
- Order Tracking Dashboard: Real-time order status and analytics (35+ requests)
- Cryptocurrency Payment: Bitcoin/Ethereum payment option (15+ requests)
- Multi-Order Discounts: Automatic discounts for bulk/repeat orders (40+ requests)
- Influencer Partnership Program: Referral program with tiered commissions (25+ requests)
- Educational Blog: Strategy guides, algorithm updates, growth tips (30+ requests)
If any of the above features are important to you, let us know! Email [email protected] with "Feature Vote: [Feature Name]" in the subject line. High-vote features move up our priority queue.
How to Submit Effective Feedback
Great feedback is specific, actionable, and constructive. Here's how to help us help you:
Do's ✅
- Be Specific: "The checkout button doesn't work on mobile Safari" is more helpful than "Your site is broken"
- Explain the Impact: Tell us how the issue affects your experience or results
- Suggest Solutions: If you have an idea for how to fix it, share it
- Include Context: Device, browser, order ID, or page URL helps us reproduce issues
- Be Honest: Critical feedback is valuable—don't sugarcoat problems
Don'ts ❌
- Don't Be Vague: "Everything sucks" doesn't give us a starting point
- Don't Mix Issues: If you have 3 problems, separate them into 3 feedback entries for easier tracking
- Don't Assume Malice: Most issues are bugs or oversights, not intentional deception
- Don't Skip Steps: If support asked you to try something, complete that first before escalating
Example of Great Feedback
Bad: "Your delivery is slow."
Good: "Order #TK-4821 was estimated to start in 1 hour but didn't begin for 6 hours. This delayed my content posting schedule. Could you add email notifications when orders start, or improve delivery speed accuracy?"
Why it's better: Specific order, clear problem, measurable impact, and a suggested solution.
Feedback Transparency Report
We publish quarterly summaries of feedback trends and actions taken. This keeps us accountable and shows customers that their voices are heard.
What We Share
- Number of feedback entries received by channel and category
- Top 10 most-requested features or improvements
- Changes implemented in the past quarter
- Feedback that was evaluated but not acted on (with explanation)
- Customer satisfaction trends based on survey data
How to Access Reports
Feedback transparency reports are shared via email newsletter (quarterly) and posted on our blog. Subscribe to stay updated on how we're improving based on your input.
Share Your Feedback
Your insights drive our improvement. Here's how to get in touch:
- Email: [email protected] (Subject: "Feedback")
- WhatsApp: +1 442 226 4045
- Live Chat: Available 24/7 on trollishly.com
- Review Platforms: Trustpilot, Sitejabber, ProvenExpert, TrustIndex
Related Resources
Effective Date: January 27, 2026
Version: 1.0