Our Commitment to Accuracy
At Trollishly, we are committed to providing accurate, reliable, and up-to-date information about our social media growth services. When errors occur, we take responsibility and correct them promptly and transparently.
This Corrections Policy explains how we identify, report, review, and correct factual errors, outdated information, and misleading content across our website, product pages, policy documents, and customer communications.
Why This Matters
As an online service provider in the social media marketing space, accuracy is fundamental to trust. Our customers rely on our information to make informed decisions about their social media growth strategies. Errors in pricing, service descriptions, delivery timelines, or policy terms can lead to misunderstandings, dissatisfaction, and loss of trust.
Types of Errors We Correct
1. Factual Errors
- Pricing Errors: Incorrect package prices, currency conversions, or payment method fees
- Service Descriptions: Misleading claims about service features, delivery speeds, or quality
- Technical Information: Incorrect data about security certifications, payment processors, or platform compatibility
- Statistics & Metrics: Outdated customer counts, review ratings, or performance data
2. Outdated Information
- Policy Changes: Old refund, refill, or privacy policy terms that no longer apply
- Service Updates: Discontinued services, new features, or changed delivery methods
- Contact Information: Old email addresses, phone numbers, or support channels
- Platform Changes: Social media platform algorithm updates, TOS changes, or feature deprecations
3. Misleading Content
- Guarantees: Language that overpromises results (e.g., "guaranteed viral growth")
- Risk Disclosure: Insufficient warnings about potential account risks or delivery limitations
- Comparative Claims: Inaccurate comparisons with competitors or unsupported superiority claims
- Testimonials: Unverified customer quotes or results that may not be typical
4. Typographical & Technical Errors
- Spelling & Grammar: Typos that change meaning or cause confusion
- Broken Links: Links to policies, support pages, or external resources that don't work
- Display Issues: Pricing tables, comparison charts, or feature lists with formatting errors
- Translation Errors: Inaccurate translations in multi-language content
How to Report an Error
We encourage customers, website visitors, and industry professionals to report any errors they find on our website or in our communications. Your feedback helps us maintain the highest standards of accuracy.
Live Chat
Available on trollishly.com
24/7 support team
- Page URL: Exact web address where the error appears
- Error Description: What is incorrect and why
- Correct Information: If known, what the accurate information should be
- Screenshots (Optional): Visual evidence of the error
- Your Contact Info: So we can follow up if needed
Our Correction Process
When an error is identified (either internally or through user reports), we follow a structured review and correction process:
Initial Review
Error reports are received by our support team and logged for investigation. We acknowledge receipt within 24 hours and assign a priority level based on impact (Critical, High, Medium, Low).
Verification
Our content and technical team verifies the error by cross-checking against source documents, current service configurations, and platform policies. We confirm whether the reported information is indeed incorrect.
Correction Implementation
Once verified, we update the affected page(s) with accurate information. For critical errors (pricing, policy terms), corrections are made within 24 hours. For non-critical errors, corrections are made within 5 business days.
Transparency Note (If Applicable)
For significant errors that may have affected customer decisions or transactions, we add a visible "Correction Note" at the top of the page explaining what was changed and when. This note remains visible for 30 days.
User Notification
If the error reporter provided contact information, we notify them once the correction is complete. For errors affecting active orders or customers, we may send targeted email notifications.
Root Cause Analysis
We analyze recurring errors to identify systemic issues in our content creation, review, or update processes. This helps prevent similar errors in the future.
Correction Timelines
We prioritize corrections based on their potential impact on customers:
Critical Priority (Within 24 Hours)
- Incorrect pricing that affects purchase decisions
- Misleading refund or refill policy terms
- Broken payment or checkout processes
- Security or privacy policy errors
- Incorrect contact information
High Priority (Within 3 Business Days)
- Service description inaccuracies
- Incorrect delivery timeline estimates
- Broken links to important pages (policies, support)
- Misleading marketing claims or guarantees
Medium Priority (Within 5 Business Days)
- Outdated blog posts or educational content
- Minor factual errors in non-critical pages
- Typographical errors that don't change meaning
- Broken links to external resources
Low Priority (Within 10 Business Days)
- Minor formatting or display issues
- Cosmetic improvements to older content
- Non-critical link updates
- Minor grammar corrections
Transparency Standards
Correction Notes
For significant corrections (critical or high priority), we add a visible correction note at the top of the affected page:
Example Correction Note:
Correction (January 27, 2026): This page previously stated that refunds were available for all orders. This has been corrected to reflect our actual policy: refunds apply only to orders with an estimated delivery time of under 3 days that are not completed within 3 days. We apologize for any confusion.
Version History (For Policy Pages)
Major policy updates include:
- "Last Updated" date at the bottom of every policy page
- Summary of changes for significant policy revisions
- Archived versions available upon request for transparency
Customer Impact Assessment
If an error may have affected customer purchase decisions or order fulfillment:
- We notify affected customers directly via email
- We offer resolution options (refund, service upgrade, compensation) as appropriate
- We document the incident internally to prevent recurrence
Proactive Error Prevention
Beyond reactive corrections, we take proactive steps to minimize errors:
Content Review Process
- Quarterly Audits: All product pages, policy documents, and high-traffic pages reviewed every 3 months
- Pre-Publication Review: New content reviewed by at least two team members before publication
- Technical Testing: Pricing calculators, checkout flows, and forms tested before deployment
- Link Checking: Automated monthly scans for broken internal and external links
Accuracy Guidelines
- Source Verification: Claims backed by internal data, platform documentation, or reputable sources
- Risk Disclosure: Clear disclaimers about limitations, risks, and "no guarantee" scenarios
- Date Stamping: Time-sensitive information (pricing, platform features) clearly dated
- Testimonial Verification: Customer reviews verified via order ID and explicit permission obtained
Team Training
- All team members trained on YMYL content standards and accuracy requirements
- Regular updates on platform policy changes (TikTok, Instagram, YouTube TOS updates)
- Internal knowledge base with approved language for common claims and disclaimers
Limitations & Disclaimers
What This Policy Does NOT Cover
Subjective Content: Opinion pieces, editorial content, or marketing language that reflects brand perspective
External Content: Errors on linked third-party sites or platforms (Instagram, TikTok official pages)
User-Generated Content: Customer comments, forum posts, or social media interactions (unless they violate our community guidelines)
Predictive Statements: Forward-looking statements about service improvements or future features (clearly marked as plans, not guarantees)
No Guarantee of Perfection
While we strive for 100% accuracy, we acknowledge that errors may occur due to:
- Rapidly changing social media platform algorithms and policies
- Human error in content creation and maintenance
- Technical glitches in automated systems (pricing calculators, delivery estimates)
- Time lags between policy changes and website updates
This Corrections Policy demonstrates our commitment to addressing errors promptly and transparently when they occur.
Contact & Related Policies
For questions about this Corrections Policy or to report an error:
- Email: [email protected]
- WhatsApp: +1 442 226 4045
- Live Chat: Available 24/7 on trollishly.com
Related Resources
Thank You for Your Vigilance
Your error reports help us maintain the highest standards of accuracy and transparency. Every correction makes Trollishly more trustworthy for all our customers. We appreciate your feedback.
Effective Date: January 27, 2026
Version: 1.0