Our Ethical Foundation
At Trollishly, we believe that sustainable social media growth must be built on a foundation of ethical business practices, transparency, and respect for platform communities. Since 2019, we have operated as an online service provider committed to helping creators, businesses, and influencers grow their presence responsibly.
This Ethics Policy outlines the principles that guide our business decisions, service delivery, marketing practices, and customer relationships. It reflects our commitment to being a trustworthy partner in the social media marketing ecosystem.
Why Ethics Matter in Social Media Marketing
The social media marketing industry faces ongoing scrutiny regarding fake engagement, bot networks, and deceptive practices. We recognize that our customers trust us not only to deliver results but to do so in a way that respects platform guidelines, protects their accounts, and contributes to a healthier digital ecosystem.
Core Ethical Principles
Honesty & Transparency
We provide accurate information about our services, pricing, delivery timelines, and limitations. No hidden fees, fake guarantees, or misleading claims. What you see is what you get.
Platform Respect
We respect the Terms of Service of all platforms we work with (TikTok, Instagram, YouTube). We acknowledge the risks inherent in third-party growth services and disclose them clearly to customers.
Customer Empowerment
We educate customers on how to combine our services with organic growth strategies. Our goal is to provide a boost, not create dependency. Sustainable success requires quality content and genuine engagement.
Data Privacy
We never ask for passwords, never share customer data with third parties, and comply with GDPR and global privacy standards. Your data is protected with industry-leading security measures.
Quality Standards
We prioritize quality over quantity. Our services aim to deliver engagement that looks natural, comes from varied sources, and follows gradual delivery patterns to mimic organic growth.
Risk Disclosure
We clearly communicate that no third-party service can guarantee zero risk. Platform algorithms change, and policies evolve. We provide disclaimers and encourage customers to make informed decisions.
Platform Terms of Service Respect
We acknowledge that social media platforms (TikTok, Instagram, YouTube, and others) have Terms of Service that prohibit certain artificial engagement practices. While we provide social media marketing services, we operate with the following understanding:
Our Position
Important Disclaimer
Trollishly operates as a third-party service provider. We are not affiliated with, endorsed by, or officially connected to TikTok, Instagram, YouTube, or any other social media platform. Use of our services is at your own discretion and risk. We recommend combining our services with organic content strategies and consulting platform guidelines before making a purchase.
Marketing Ethics
Our marketing and advertising practices reflect our commitment to honesty and transparency:
What We Do
- Accurate Service Descriptions: We describe our services as "engagement boosts" or "social proof services," not as "guaranteed viral growth" or "algorithm hacks"
- Clear Pricing: All costs are displayed upfront with no hidden fees or surprise charges at checkout
- Honest Testimonials: Customer reviews are verified via order ID and clearly labeled with their source (email survey, Trustpilot, etc.)
- Risk Communication: We include disclaimers about platform risks, delivery variables, and "individual results may vary"
- Comparative Claims: When comparing with competitors, we cite specific, verifiable differences (pricing, delivery speed, support hours) rather than vague superiority claims
What We Don't Do
- False Guarantees: We never claim "guaranteed FYP," "guaranteed viral," or "100% safe" outcomes
- Fake Urgency: No fake countdown timers, false "last chance" warnings, or artificial scarcity tactics
- Misleading "Before/After": Any customer success stories are verified and include disclaimers that results are not typical
- Impersonation: We never create fake expert personas, fake celebrity endorsements, or fake media logos
- Spam: No unsolicited emails, no purchased email lists, no aggressive retargeting
All advertising and marketing materials are reviewed to ensure compliance with truth-in-advertising standards. We do not make claims that cannot be substantiated with data, and we clearly distinguish between customer opinions (testimonials) and factual statements about our services.
Service Quality & Delivery Ethics
Quality Standards
We are committed to delivering services that meet the expectations we set in our product descriptions:
- Natural Delivery Pacing: Engagement is delivered gradually over hours or days to simulate organic growth patterns
- Varied Sources: We aim to provide engagement from diverse sources rather than single-source "bot dumps"
- Retention Standards: We monitor retention rates and offer refill guarantees for qualifying services when drops exceed our stated thresholds
- Order Fulfillment: We start most orders within the timeframes stated on product pages and notify customers of delays
- No Fake Profiles: While third-party services inherently involve some level of artificial engagement, we avoid obviously fake or bot-generated profiles
Customer Rights
Every customer has the right to:
- Clear information about what they're purchasing before checkout
- Timely order fulfillment according to stated delivery estimates
- Refunds when eligible conditions are met (see Refund Policy)
- Refills for qualifying drops (see Refill Policy)
- Responsive customer support via email, WhatsApp, and live chat
- Data privacy and security (see Privacy Policy)
- Honest answers to questions about risks, delivery methods, and service limitations
Data & Privacy Ethics
Data Collection Principles
- Minimal Collection: We collect only the data necessary to fulfill orders and provide support (email, public profile URL, order preferences)
- No Password Collection: We never request or store social media account passwords
- Secure Storage: Customer data is encrypted and stored on secure servers with access limited to authorized personnel
- GDPR Compliance: We respect European privacy rights including the right to access, correct, and delete personal data
- No Data Selling: We never sell, rent, or share customer data with third parties for marketing purposes
- Transparent Cookies: We disclose cookie usage and provide opt-out options (see Cookie Policy)
Payment Security
- All payment processing handled by PCI-DSS certified providers (Stripe, PayPal)
- We never store full credit card details on our servers
- SSL/TLS encryption for all checkout pages and data transmission
- Regular security audits and vulnerability assessments
Your Data Rights
You have the right to request a copy of your data, request corrections, or request deletion at any time. Contact [email protected] to exercise your rights. See our full Privacy Policy for details.
Customer Support Ethics
Our support team operates under the following ethical guidelines:
Support Commitments
- 24/7 Availability: Support is available around the clock via email, WhatsApp, and live chat
- Response Time: We aim to respond to all inquiries within 24 hours, typically much faster
- Honest Answers: Support staff are trained to provide accurate information, not just make sales
- Problem Resolution: We prioritize resolving customer issues fairly, even when policies are ambiguous
- No Pressure Tactics: Support staff do not use aggressive upselling or create false urgency
- Respectful Communication: All customer interactions are conducted with professionalism and respect
Complaint Handling
When customers report problems or express dissatisfaction:
- We investigate thoroughly and respond within 48 hours
- We acknowledge mistakes and apologize when appropriate
- We offer fair resolutions (refunds, service credits, order rework) based on the circumstances
- We document recurring issues and use them to improve our services
- We encourage honest feedback and don't retaliate against negative reviews
Continuous Improvement & Accountability
Internal Monitoring
We regularly review our practices to ensure alignment with this Ethics Policy:
- Quarterly audits of marketing materials for accuracy and compliance
- Monthly review of customer complaints and support interactions
- Regular team training on ethical standards and platform policy updates
- Feedback integration from customers, industry peers, and external reviews
Reporting Ethical Concerns
If you observe practices by Trollishly that violate this Ethics Policy or raise ethical concerns, we encourage you to report them:
- Email: [email protected] (Subject: "Ethics Concern")
- WhatsApp: +1 442 226 4045
All reports are reviewed by senior team members and handled confidentially. We do not retaliate against individuals who report concerns in good faith.
This Ethics Policy may be updated periodically to reflect evolving standards, platform changes, or customer feedback. Significant changes will be communicated via email to active customers and posted prominently on our website. Last updated: January 27, 2026.
Related Policies & Resources
Effective Date: January 27, 2026
Version: 1.0