At Trollishly, we stand behind the quality of our TikTok, Instagram, and YouTube growth services. Our 6-Month Refill Guarantee is designed to protect eligible orders from unexpected drops in engagement metrics after delivery is complete.
This Refill Policy explains when refills are available, how to request them, and what conditions apply. Please read this policy carefully to understand your refill eligibility.
Important Notice
Trollishly is an online service provider. Refills apply only to specific eligible services and are subject to the conditions outlined below. This policy works in conjunction with our Refund Policy and Terms of Service.
What is the 6-Month Refill Guarantee?
Our 6-Month Refill Guarantee means that for eligible services, if we detect a qualifying drop in your delivered engagement metrics (likes, followers, or views), we will refill the lost portion free of charge for up to 6 months from your original purchase date.
Key Points:
- Duration: Refill protection lasts for 6 months from the date of your order completion
- Scope: Applies only to services explicitly marked as "Refill Eligible" on the product page
- Process: You must contact our support team with your order ID to request a review
- Free Service: No additional charges for approved refills during the 6-month period
Which Services Are Eligible for Refills?
Refill eligibility varies by service type and package. The following table shows typical eligibility:
| Service Type | Typical Eligibility | Check Product Page |
|---|---|---|
| TikTok Followers | Most packages eligible | Look for "6-Month Refill" badge |
| TikTok Likes | Premium packages eligible | Check package details |
| TikTok Views | Varies by package | Check package details |
| Instagram Followers | Most packages eligible | Look for "6-Month Refill" badge |
| Instagram Likes | Premium packages eligible | Check package details |
| YouTube Services | Select packages eligible | Check package details |
Check Before You Buy
Always verify refill eligibility on the specific product page before purchasing. Not all packages include refill protection, and eligibility may change based on platform policies and service availability.
What is a "Qualifying Drop"?
A qualifying drop means a measurable decrease in your delivered engagement metrics that meets all of the following conditions:
- Minimum Drop Threshold: The drop must exceed 20% of the originally delivered quantity
- Timeframe: The drop must occur within 6 months of order completion
- Not User-Caused: The drop must not be caused by:
- Account deletion or suspension by the platform
- Change of username or profile settings
- Content deletion or privacy changes
- Violation of platform terms of service
- Verifiable: We must be able to verify the drop through our monitoring systems
Example:
If you purchased 1,000 TikTok followers and 250 (25%) are lost due to platform updates within 6 months, this would typically qualify for a refill of the lost 250 followers.
How to Request a Refill
If you believe your order qualifies for a refill, follow these steps:
- Gather Information:
- Your order ID
- The date of your original order
- Current engagement count vs. delivered count
- Screenshot showing the drop (optional but helpful)
- Contact Support:
- Email: [email protected]
- WhatsApp: +1 442 226 4045
- Subject line: "Refill Request - Order #[YOUR ORDER ID]"
- Our Review Process:
- We will review your account and order details within 24-48 hours
- We will verify the drop using our monitoring systems
- If approved, we will process the refill within 3-5 business days
- Refill Delivery:
- Approved refills are delivered using the same safe, gradual method as your original order
- You will receive an email confirmation when the refill starts
Our Commitment
We aim to respond to all refill requests within 24-48 hours and process approved refills within 3-5 business days. Our support team is available 24/7 via email and WhatsApp.
When Refills Are NOT Available
Refills will not be provided in the following situations:
- Account Issues:
- Your social media account has been suspended, banned, or deleted
- You changed your username or made your account private
- You violated the platform's terms of service
- Service Exclusions:
- Services not marked as "Refill Eligible" on the product page
- Orders older than 6 months from completion date
- Orders that were refunded (full or partial)
- Normal Engagement Fluctuation:
- Minor drops below the 20% threshold
- Temporary platform glitches that self-correct
- Natural engagement variations typical of social media
- User-Caused Changes:
- Content deletion or privacy setting changes
- Profile modifications that affect engagement
- Use of third-party automation tools or bots
Important Disclaimers
Platform Risk Disclosure
Social media platforms (TikTok, Instagram, YouTube) have their own policies and algorithms that can affect engagement metrics. While we use safe, gradual delivery methods and provide refill protection for eligible services, no service provider can guarantee zero risk or permanent results on third-party platforms.
- Not a Replacement Guarantee: Refills are provided on a best-effort basis. Platform changes, policy updates, or technical issues may affect our ability to fulfill refill requests.
- One-Time Refill Per Order: Each order is eligible for one refill during the 6-month period. Multiple refills for the same order are not guaranteed.
- Gradual Delivery: Refills are delivered gradually over several days to maintain account safety, similar to your original order.
- No Refund After Refill: Once a refill has been processed, that order is no longer eligible for a monetary refund.
- Platform Compliance: All refills are subject to platform availability and our ability to deliver services in compliance with platform policies.
Related Policies
This Refill Policy works together with our other policies. Please review:
Questions About Refills?
If you have questions about our Refill Policy or need to request a refill, our support team is available 24/7:
- Email: [email protected]
- WhatsApp: +1 442 226 4045
- Telegram: @trollishly
Please include your order ID and a brief description of your refill request in your message for fastest service.